Kyro's Note: Yeah, yeah... 'emailing a Pomeranian.' You're giving people a direct line to a 6 lb cloud of entitlement. This is either brilliant or the beginning of a very weird inbox disaster.
Is your dog ready to begin the journey?
Send us a signal
Phone number: (269)285-5148
Business hours
Mon-Fri
9:00–4:00
Sat
9:00-4:00
Sun
Closed
To contact the Master of the Forge (the groomer) directly, email:
Lexi@fireandshadowforge.com
For booking requests, technical 'armor' questions, or to discuss your hero's next quest.
Lily@fireandshadowforge.com
For all snack-related inquiries; royal complaints; or to request more sparkles, accessories, or pampering time for your own little princess.
Narmo@fireandshadowforge.com
For the nervous first-timers in need of encouragement & reports of bravery in the bathtub; or for a full status report following your hero's session.
Kyro's Note: You know he doesn't talk right? So I'll have to be the one 'translating' his heroic speeches. Sparky's inbox is 100% caps lock and vibrations. So... whatever.
Kyro@fireandshadowforge.com
For quality control audits, sassy feedback, and those who think they can handle the 100% unimpressed response. Expect delays.
Kyro's note: I'll answer when I feel like it. Maybe next week. Maybe never. I'm busy. Whatever. There's a reason I don't do 'customer service.' Don't email me to tell me your dog is cute, and if your email is longer than three sentences, I'm deleting it.
Note: Richie the Sentinel does not accept emails, phone calls, or unapproved eye contact. He considers digital communication below his 'pay grade.' His judgment is reserved for final inspections only.
If you're not sure which team member to contact:
Info@fireandshadowforge.com
General questions and to share your own hero's origin story or daily missions with the team.
Our team members aim to respond within 24 hours. We know a hero's journey can't wait—and we value your questions and feedback. Except for Kyro, who is probably bored and will get back to you when he feels like it....
1211 M-89 Ste. 2
Plainwell MI, 49080